Refund policy

Every Tanso Works display is made to order. Your race route is modeled individually and your piece is produced specifically for you, so it cannot be resold or restocked. The policy below reflects that.

Cancellations

You can cancel your order for a full refund within 24 hours of placing it, or any time before we begin modeling your route, whichever comes later. Email support@tanso-works.com with your order number and we will take care of it. Funds will be returned to the original payment method within 5 days. 

Orders placed without race details

If you ordered without submitting race details, such as a gift, your order is fully refundable at any point before those details are submitted. No work begins until we have them, so there is nothing to cancel against. Once details are submitted and production begins, the standard policy below applies.

After production begins

Once we have begun modeling and producing your display, we are not able to offer refunds or returns. The piece is specific to your race and your name and has no other use.

Defects and shipping damage

If your display arrives damaged or has a manufacturing defect, we will replace it free of charge within 60 days of delivery. Email support@tanso-works.com with your order number and a photo, and we will get a replacement into production. We cover replacement rather than refund, because we would rather you end up with the piece you ordered.

Errors in submitted details

Please check your spelling, date, and finish time carefully before submitting. We produce exactly what is submitted, so we are not able to offer free replacements for details entered incorrectly. If you catch a mistake early, email us right away. If we have not started modeling yet, we can usually fix it at no cost.

Questions

Email support@tanso-works.com. We are a small shop in Bakersfield, California and we read every message.